Refund policy

Refund & Return Policy

Last updated: October 3, 2026

At LOOPONY, we want you to be happy with every purchase. If something isn't quite right, our customer support team is here to help.

1. Returns

We accept eligible return requests within 14 calendar days of delivery.

For voluntary change-of-mind returns, items must be unused and in their original condition, with their original packaging where reasonably possible.

Please contact us before returning any products.

2. How to Request a Return

To initiate a return, please email:

support@loopony.com

Include your order number, the item you wish to return, and a brief explanation of your request.

Our customer support team will review your request and provide the appropriate return instructions.

Returns are handled manually. Please do not ship items back without first contacting us.

3. Return Shipping

Our designated return facility is located in China.

For change-of-mind returns, customers are responsible for return shipping costs.

Please be aware that international return shipping costs may vary significantly depending on your location, package size, and chosen carrier.

Once your request has been reviewed, we will provide the designated return address and shipping instructions.

We recommend using a trackable shipping service.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Include your order number and relevant photographs to help us investigate.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution in accordance with applicable consumer protection laws.

Customers will not be required to bear reasonable return shipping costs resulting from an error attributable to LOOPONY.

5. Refunds

Once an eligible return has been received and reviewed, we will notify you of the refund status.

Approved refunds will be issued to your original payment method within the timeframe required by applicable law.

Please note that your bank or payment provider may require additional processing time.

For voluntary change-of-mind returns, original outbound shipping charges are generally non-refundable, except where required by applicable law.

6. Order Cancellations

If you need to cancel an order, please contact us at support@loopony.com as soon as possible.

Cancellation requests are reviewed manually.

We will do our best to accommodate cancellation requests before dispatch. Once an order has shipped, cancellation may no longer be possible, and the applicable return process may apply.

This does not affect any statutory cancellation or withdrawal rights.

7. Consumer Rights

This policy does not limit or replace any mandatory rights provided under applicable consumer protection laws.

Where local laws provide additional return, withdrawal, refund, or warranty rights, those requirements will take precedence over the voluntary return conditions described above.